Your industry has experienced quantum shifts to corporate ownership over the past couple of decades. The survival of the individual Funeral Provider VS international Corporations is seriously in question. You can no longer rely on local store front operations to maintain your fiscal health. With cremations approaching and surpassing 90% in certain demographics, plus razor thin margins with on-line shoppers, your entire team must be properly trained and prepared to deliver the best possible value to your client families. Communication, marketing, and referrals are only achieved through comprehensive team training. Any of your staff who ever meet or speak to a client family must be trained to deliver exemplary service and your existence depends on that.
Investigate our General Business Mastery for Funeral Providers and train your team to both survive and thrive in 2015.